From 1st April 2026, new rail regulations will come into effect which mean that flexible walk-up tickets (such as Anytime, Off-Peak and Super Off-Peak) will only be refundable prior to the first day of validity.
- Refunds are not available on the day of travel if you choose not to use your ticket
- For Open Return tickets, once the outward journey is valid, both parts become non-refundable
If you want a refund, you should apply for it before 23:59 the evening before the day of travel.
Additionally, the same-day, post-purchase fee-free refund period is shortened from 1 hour to 15 minutes.
These changes will apply to all retailers, train operators and points-of-sale.
Tickets purchased on or before 31st March 2026 will not be affected by these policy changes, even if they were booked for travel after 1st April.
Your right to a fee-free refund when you abandon a journey due to disruption (delays, cancellations) is unaffected.
Refund requests from customers who experience significant personal events that stop them from travelling on the day (known as “exceptional circumstances”) will be considered on a case-by-case basis.
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In a nutshell, DON’T BUY A WALK-UP TICKET IN ADVANCE! If you have any doubt whatsoever about whether you will make your planned journey – buying your walk-up ticket in advance will risk you losing the option of claiming a refund or making changes.
Tickets affected are:
Day Travelcards
Rover tickets
Ranger tickets
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Advance tickets are already non-refundable, however the day or time of travel can be changed right up to the time your journey is due to begin (An admin fee may be payable).